Information questions
Frequently Asked Questions
Will I receive the same product that I see in the picture?
Absolutely! We strive to ensure that the product images displayed on our website are an accurate representation of the actual items you will receive. However, please note that slight variations in color and texture may occur due to differences in screen settings and lighting conditions. Rest assured, we are committed to delivering the same high-quality products that you see on our website
Where can I view my sales receipt?
You can see your sale receipt after the login your account , by clicking of order tab .after that you can see your receipt of your order,
If you are unable to find the receipt through your account, you can reach out to the customer support team of the retailer or platform. Provide them with your order details, and they should be able to assist you in retrieving the sales receipt
How can I return an item?
1st Review our return policy to understand the eligibility criteria and time frame for returns. Make sure the item is eligible for a return.
Follow Return Instructions: Go to order section Via My account page, go to return eligible product just click on return tab and process
If You face Difficulty Contact Customer Support: Reach out to the customer support team You can typically find their contact information on the website or in the confirmation email.
Pack the Item: Ensure the item is securely packed in its original packaging or a suitable box. Include any necessary documentation, such as the return authorization or packing slip.
Ship the Item: If required, ship the item back to the designated return address. Use a reliable shipping method that provides tracking and insurance for the package
Confirm Receipt and Refund: After the item is returned, confirm with the billion cover that they have received it. They will typically process the refund according to their policies.
Will you restock items indicated as “out of stock?”
Our restocking of items depends on various factors, including product demand and supplier availability. We strive to restock popular items as quickly as possible to meet customer needs. To stay informed about restocked items, we recommend checking the product page regularly. For more specific information about the restocking of a particular item, please reach out to our customer support team, who can provide you with the latest updates on product availability and restocking schedules
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