Questions & Answers
Write us an e-mail via the form, or just send us an e-mail directly at.
SEND US A MESSAGE
CONTACT INFORMATION
Do you have questions about how we can help you ? Send us an email and we’ll get in touch shortly.
Your Frequently Ask Questions
What types of mobile covers do you offer?
We offer a wide range of mobile covers including hard cases, soft cases, wallet cases, and Lovely Designer covers for various smartphone models Like Iphone , Samsung,Oneplus,Oppo, Xiaomi,Redmi,Vivo ,Realme,Iqoo, Nothing Phone,Google Phone ,Infinix,Techno Etc
How long does shipping take??
Shipping times vary depending on your location. Generally, it takes between 3 to 10 business days for standard shipping. Expedited shipping options are also available for faster delivery..
What materials are your mobile covers made of?
Our mobile covers are made from high-quality materials including durable polycarbonate, TPU, and cilicon, Etc ensuring protection and style for your device.
How can I find a cover for my specific phone model?
Use the search bar on our website to type in your phone model, and available covers for that model will be displayed. You can also browse by brand and model in the navigation menu.
How do I add a gift receipt to an order?
To add a gift receipt to your order, you need to mention during checkout, for Gift receipt, If you've already placed your order and need to add a gift receipt please reach out to our customer support team with your order details, and they will assist you in adding a gift receipt to your purchase
How long do I have to return an order?
Our return policy allows for returns within a 5-day period from the date of Delivery. Please ensure that the item is unused and in its original condition, with all the original tags and packaging intact. For more information, please refer to our complete return policy on our website.
Payment Information
How is the recipient reimbursed?
The recipient will be reimbursed through the original payment method used for the purchase. If the original payment was made via credit card, the refund will be processed back to the same credit card. If the payment was made through another method, our customer support team will work with the recipient to arrange the reimbursement according to their preference
Can I be reimbursed through the original payment method?
Yes, we offer reimbursement through the original payment method used for the purchase. If you made the payment via credit card, the refund will be issued back to the same credit card. If an alternative payment method was used, our customer support team will work with you to arrange the reimbursement based on your preference
Can the country receiving the shipment be different than the country of purchase?
We currently only offer shipping services within India. We do not ship to international locations at this time. We apologize for any inconvenience this may cause. Please feel free to explore our products and services available for delivery within India
How can I return an item?
- Log in to your account on our website.
- Navigate to the 'Orders' section and select the order containing the item you wish to return.
- Click on the 'Return' option and follow the instructions provided.
- Pack the item securely in its original packaging, including all accessories and documentation.
- Attach the return label provided and ship the package back to the designated return address.
Once we receive the returned item and verify its condition, we will process your refund according to our return policy. For further assistance, please don't hesitate to contact our customer support team
Will I receive the same product that I see in the picture?
We strive to provide accurate and high-quality product images on our website. However, please note that due to differences in monitors, screen resolution, and individual display settings, there may be slight variations in color or appearance. We assure you that the product you receive will be of the same quality and specifications as described on our website. If you have any concerns upon receiving your order, please don't hesitate to contact our customer support team for assistance.
Will you restock items indicated as “out of stock?”
We regularly restock our inventory to ensure a seamless shopping experience for our customers. If an item is currently indicated as 'out of stock,' we recommend checking back on our website periodically for updates on its availability. For more information or assistance, please feel free to reach out to our customer support team.
Orders and Returns
Delivery charges for orders from the Billion Cover?
We offer free delivery for orders above a certain Rs 399. For orders below this threshold, a standard delivery charge will apply. The exact delivery charges will be calculated and displayed during the checkout process before you make the payment. Please note that additional charges may apply for expedited shipping or special delivery options. For more details, please refer to our shipping policy on our website.
How long will delivery take?
The delivery time frame may vary depending on your location and the shipping method chosen. Typically, delivery within India takes approximately 2 to 15 days Please note that factors such as holidays, weekends, and unforeseen circumstances may affect the delivery schedule. For more accurate delivery estimates, you can refer to the tracking information provided once your order has been shipped. If you have any further inquiries about delivery times, please feel free to reach out to our customer support team for assistance.
What exactly happens after ordering?
After placing your order, you will receive an order confirmation email containing your order details and purchase summary. Our team will then process your order and prepare it for shipment. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, allowing you to monitor the delivery status of your package. If you have any further questions or need assistance at any stage of the process, please don't hesitate to reach out to our customer support team for help.
How long does the delivery take and how much does it cost?
The delivery time and cost may vary depending on the specific location and the shipping method selected. Typically, delivery within India takes approximately 2 to 15 days The exact delivery time and cost will be calculated and provided during the checkout process based on your shipping address and preferred delivery method. For more information on delivery times and costs, please refer to our shipping policy on our website or contact our customer support team for assistance
Which browser is best to use the site?
Our website is compatible with most major web browsers, including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. We recommend using the latest version of any of these browsers for the best browsing experience. While our website may function on other browsers as well, using one of the mentioned browsers will ensure optimal performance and compatibility. If you encounter any issues while browsing our site, please make sure your browser is up to date or feel free to contact our customer support team for further assistance.
How do I subscribe to the newsletter?
Not Yet Enabled This Option